The fact that no one would answer and there was no way to talk to anyone was horrible. ”
The mother of a teenager who siphoned nearly $ 20,000 ($ 15,300) from her Twitch donation savings account has succeeded in her quest to get the money back.
Speaking to Dotesports, the mother confirmed that thanks to Twitch partner Xsolla, she was able to recoup almost all of the $ 19,870.94 the child had secretly donated to streamers between June 14 and 30.
“I’m very relieved to have the money back in my account and let the nightmare end,” the mother told Dotesports. “At this point, it̵7;s within a few hundred dollars, and I’m glad I got what I did, and I will not pursue the difference.”
However, the parent admitted she felt like she was “hitting a brick wall with Twitch”, and believed the company’s lack of response was “the most frustrating thing of all”. She claims no one answered her questions, despite sending registered mail to both Twitch CEO Emmett Shear and Amazon legal team, but after submitting an online form, the boy’s Twitch account was abruptly closed, making that “all transaction information is lost”.
It is unknown if any attempts have been made to contact the respective hosts, or if they have been affected by the donation refunds. According to the report, donations went to “well-known Twitch broadcasters such as Tfue, Gorb, Ewokttv, Atlanta Falcons quarterback Kurt Benkert, and Miami Heat Meyers Leonard.”
“The fact that no one would answer and there was no way to talk to anyone was horrible,” she added. “That was probably the worst.”
She closes by insisting that her son is “sorry” and is currently receiving counseling. He can now play games only under supervision and Xoslla has “permanently blocked” the boy’s account to prevent further unauthorized donations.
“It was a difficult time for our family, but hopefully we will all grow out of it and be a stronger family,” she said.