Social Affairs correspondent Fiona Lamdin used the word N in a segment on a fierce racial attack in the city of Bristol, sparking more than 18,600 complaints from viewers.
“The BBC acknowledges that we should have taken a different approach at the time of the broadcast and we are very sorry about that,” Hall wrote in the email, which the BBC shared with CNN. “We will now strengthen our offensive language guidelines throughout our results.”
The broadcaster had intended to highlight an alleged racist attack, Hall wrote, adding that the BBC would continue to report on these stories.
“The organization must be able to accept when it has made a mistake. We have made one here,”; he wrote. “It’s important for us to listen – and also to learn. And that is what we will continue to do.”
The apology came after a well-known BBC radio host, DJ Sideman, resigned from using the rubber band.
“Using the word N and its subsequent defense felt like a slap in the face to our community,” said DJ Sideman – real name David Whitely – said in a video statement posted on Instagram on Saturday.
“The BBC sanctioning the word N that is said on national television by a white person is something I can not knock on. okay, “he added.
On Sunday, Black correspondent for BBC World Larry Madowo told his 1.9 million followers on Twitter that the BBC “did not allow” him to use the N world in an article when quoting an African-American.
“But a white person was allowed to say it on TV because it was ‘editorially justified,'” Madowo tweeted.
Lamdin’s report aired on July 29th. He described an attack on a health worker and musician known as K, or K-Dogg.
He was hit by a car on July 22, in what police described as a “rationally aggravated attack” because of the racist language used by car occupants.
Four men between the ages of 18 and 23 have been arrested on suspicion of attempted murder.
CNN’s Hilary McGann contributed to this report.